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Committed to quality

Your partner forsmart outsourcing

Tailored outsourcing solutions. The right teams. Proven expertise. For partnerships that grow for the long term.

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Owner-led since 2014. Grown organically. Never funded. Never sold. Independent — so every decision we make is in our clients' interest.

OUR CORE SERVICES

Built around your business

Every business is different. That is why we do not believe in one-size-fits-all solutions. You get tailored services that scale flexibly, adapt to your processes and grow with your company.

01Omnichannel customer service

We take over your entire customer communication across all relevant channels. Professional, reliable and to your specifications, we deliver a consistently high service standard.

02Technical support

Technical inquiries, incidents and faults are handled in a structured way and resolved with focus.

03Back office

Administrative business processes executed efficiently, precisely and reliably in the background.

04Recruiting

The right professionals for your company. Found efficiently and selected with care.

05Outbound services

More customers. More opportunities. More growth. We lay the groundwork for lasting sales success.

06E‑Commerce & Order Management

Efficient processes. Happy customers. Sustainable growth. We keep everything running smoothly across the entire order process.

01Omnichannel customer service

Every customer contact shapes the image of your company. We handle communication across all relevant channels and make sure every inquiry is resolved quickly, professionally and to your specifications.

From simple information requests to complex customer concerns, we document every customer contact transparently and keep the whole process running smoothly.

Examples from our service portfolio

  • Support via phone, email, live chat & social media
  • Handling of customer inquiries
  • Product and service information
  • Documentation of customer contacts
  • Escalation management
  • Multilingual customer service

02Technical support

Technical support takes experience, clear processes and structured analysis. Our teams cover first and second level support, handle technical inquiries and see every case through to the right solution.

Problems get solved efficiently, internal resources are freed up, and your customers always receive competent technical assistance.

Examples from our service portfolio

  • First and second level support
  • Fault analysis and problem solving
  • Software and system support
  • User and account support
  • Help desk
  • Remote support

06E‑Commerce & Order Management

In e-commerce, every detail counts. Fast workflows, error-free processes and reliable order handling shape your customers' shopping experience and your company's success.

Our teams take over recurring processes efficiently and with great care, so you can focus on your core business and on growing your company.

Examples from our service portfolio

  • Order management
  • Order processing
  • Returns management
  • Complaint handling
  • Shop and product data maintenance
  • Shipping and delivery management

04Recruiting

Finding the right people takes time, experience and a good eye for the right profiles. That is where we come in. We source qualified professionals from Bosnia and Herzegovina and manage the entire recruiting process through to successfully filling your open positions.

You gain excellently trained employees, speed up your hiring and create room to keep developing your business.

We recruit for you

  • IT specialists
  • Accountants & controllers
  • Marketing & sales experts
  • HR specialists
  • Engineers
  • Other qualified professionals

03Back office

Many business processes are decided in the background. That is exactly where we bring structure, precision and dependable workflows. Whether data, documents or complete cases, our teams handle every process to your specifications and directly in your systems.

The result is more efficient workflows, less administrative effort and more time for the tasks that move your company forward.

Examples from our service portfolio

  • Data capture
  • Document processing
  • Application and case processing
  • Master data maintenance
  • Review and approval processes
  • Administrative case handling

05Outbound services

Sales runs on people who can convince. Experience, motivation and strong communication make the decisive difference.

Our outbound teams create valuable business contacts, strengthen your sales and help you win new customers and achieve sustainable growth.

Examples from our service portfolio

  • B2B appointment setting
  • Lead generation
  • Market research
  • Cross- and upselling
  • Customer win-back
  • Follow-up and existing-customer care

KNOW-HOW & EXPERIENCE

Fluent in your industry

Every industry has its own language. That is why we immerse ourselves in your products, processes, and requirements. The result: solutions that fit seamlessly into your workflows and create long-term value.

01

Telecommunications

High availability, short response times, and competent advice are decisive in telecommunications. Our teams deliver reliable customer service and technical first-level support, even at high inquiry volumes.

Help deskCustomer support

Your industry not on the list? Together we will develop the right BPO solution.

EXPERTISE & COMMITMENT

The people behind Oratio

Behind every successful client project stands a team that listens, thinks along, and takes responsibility. Together we live quality, team spirit, and reliability in every collaboration and every customer contact.

  • 117+ employees
  • 2 locations
  • 12+ years of experience

Continuity is part of our company culture. Many of our people have been growing with Oratio for years. That builds experience, trust, and well-coordinated teams that make the difference.

Damir Draško

Damir Draško

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Anela Pašalić

Anela Pašalić

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Mirsad Sprečaković

Mirsad Sprečaković

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Ruždija Hujdurović

Ruždija Hujdurović

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— Over 100 professionals. One shared commitment to quality —

Want to become part of Oratio? → job@oratio.ba

WHY BOSNIA AND HERZEGOVINA?

Nearshore for your success

More proximity. More flexibility. More possibilities. With Oratio, you benefit from one of Europe's most attractive nearshore locations. Flexible structures, short decision paths, and scalable teams form the foundation for efficient processes, sustainable growth, and a long-term partnership.

  • Strong language skills
  • Attractive cost structure
  • Experienced professionals
  • European standards

WHY ORATIO

Many advantages, one partner.

Relief for your business

Whether you need extra capacity or want to outsource existing business processes: we take on recruiting, training, project setup, and quality assurance, so you can focus fully on your core business.

Hear us in eight languages

Success begins with a conversation.

OUR VALUES

What we stand for

Appreciation & Respect

People at the center. Not a phrase — an attitude.

As equals

Quality & Responsibility

Good enough? Not good enough for us.

Promises kept

Partnership & Trust

Trust grows from results, not words.

80% stay 5+ years

Development & Progress

What works today, we push further tomorrow.

Since 2014

Focus & Pragmatism

Fewer detours. More impact.

Owner-led

01Appreciation & Respect

People at the center. Not as a phrase, but as an attitude. We meet our employees, clients, and everyone we talk to with respect, attention, and as equals. We see different perspectives, cultures, and experiences as an enrichment.

That shapes how we work together internally and how we represent our clients and their brands to the outside: honest in communication, clear on the matter, and respectful in every exchange.

02Quality & Responsibility

Good enough? Not good enough for us. Quality comes from clear processes, targeted training and a high standard for our own work.

We keep our promises, take responsibility for our decisions and use every result to develop further. That is how we deliver work that convinces today and stays reliable for the long run.

03Partnership & Trust

Just a service provider? That falls short for us. We take the time to really understand our clients' goals, processes and requirements, and we align our work to them. We think along, react flexibly and keep developing solutions together.

Trust is not built with words but with reliability, transparency and results achieved together. That this approach works shows in long-term relationships: 80% of our client partnerships have lasted for more than five years.

04Development & Progress

What works well today, we push further tomorrow. Since 2014 we have been consistently developing our people, processes and technologies. Good customer service, markets and expectations do not stand still, and neither do we.

We do not chase every trend. We invest in improvements that actually move something: more efficient workflows and stronger solutions that grow with new requirements.

05Focus & Pragmatism

Fewer detours. More impact. We set clear priorities, think in solutions and concentrate on what makes a real difference. Unnecessary complexity is something we deliberately avoid.

As an owner-led company we keep decision paths short and bring ideas into practice fast.

HOW WE START

From first call to go-live in 21 days

Day 1

No-obligation first call

Intro call

We get to know your company, your requirements, and your goals. Together we explore how a partnership can create the greatest value for your business.

Day 2

Written offer

Tailored proposal

You receive an individual offer with transparent pricing, a clearly defined scope of services, and all the key terms at a glance.

Day 7

Playbook and SLAs

Project setup

Together we develop the processes, standards, and workflows for your project. From workflows to SLAs to reporting, everything is prepared before go-live.

Day 14

Quality over quantity

Your team takes shape

We build your future team from the very start of the project. Every team member is carefully selected and personally introduced to you in a video call before go-live.

Day 21

Quality in focus

Go live

Go-live marks the start of the operational partnership. Quality, transparency, and continuous optimization accompany your project from the very beginning.

Long-term partnership

More than a service provider

Even after go-live, we keep developing your project. With regular reporting, personal exchange, and targeted improvements, we ensure lasting success.

Every successful project begins with a good conversation.Book a call →

WHAT'S NEW

What's new at Oratio

Company news, standout projects, team trips, industry insight, and a look behind the scenes at Oratio.

The Oratio team rafting through white water rapids
Team & culture

13 Jun 2026

Team spirit isn't built in a meeting room

Adrenaline included! A day on the Neretva instead of the office: rafting, nature and teamwork.

Read the article→

Team trip·27 Dec 2025

¡Vamos Barcelona!

One team. A new city. Countless memories. Five days in Barcelona with 52 employees: our Oratio team trip 2025.

Nearshoring·12 Mar 2025

Why are more and more companies outsourcing to Bosnia and Herzegovina?

More than just a cost advantage Language skills, university-educated talent, cultural proximity and European standards: the case for Bosnia and Herzegovina as a nearshore location.

All news→

TESTIMONIALS

What our clients say

InstamotionMultilingual Support

"Consistently high-quality multilingual customer service was decisive for us. Today the Oratio team is an integral part of our daily business."

Korbinian Raufer

Managing Director

PhilipsTechnical Support

"Complex technical inquiries call for expertise and a structured approach. That is exactly the combination we have found at Oratio for many years, at a consistently high level."

Axel Fearn

Director of Service Operations

SuryaBackoffice

"In e-commerce, every detail counts. Thanks to Oratio, our customers benefit from fast processes, professional order handling, and first-class service."

Turan Yilmaz

Chief Executive Officer

TRUST STARTS WITH CLEAR ANSWERS

Clarity instead of question marks

Bosnia and Herzegovina is one of the most attractive nearshore BPO locations today. During the Bosnian war, many Bosnians grew up in European countries and learned those languages from the ground up; that generation now forms a unique multilingual talent pool for international BPO projects. Around 70% of our employees hold a bachelor's or master's degree, and because BPO is a well-regarded industry here, teams stay motivated and attrition stays low.

Whether it is a pilot with 2 FTE or building a team of 40+ FTE, we adapt our recruiting and onboarding to your requirements. In most cases a new project goes live within two to four weeks. From recruiting through training to quality assurance, we run the whole process for you.

Quality is not an accident; it is a continuous process. Regular coaching, quality monitoring, team leads, defined KPIs and transparent reporting keep our service quality at a permanently high level. Together with our clients, we keep developing the processes further.

You keep full transparency and control at all times. A dedicated contact person, regular reporting, joint KPI reviews and short decision paths keep you actively involved in your project. Changes and new requirements can be implemented quickly and without friction at any time.

Data security is our highest priority. We work to GDPR requirements and are ISO 27001 certified. Modern security standards, encrypted systems and clearly defined access rights ensure that sensitive company and customer data stays in safe hands.

Outsourcing to Bosnia and Herzegovina offers an attractive price-performance ratio. Lower wage and operating costs give you a clear cost advantage over other locations, with no compromise on quality or service. We are happy to prepare an individual offer tailored exactly to your requirements.

CONVERSATIONS BEGIN. PARTNERSHIPS FORM.

We love communication

In 30 minutes, we analyze your requirements and show you the right BPO solutions.

Book an intro call

or write to us atinfo@oratio.ba